Privacy Policy

 

1. Introduction

Welcome to SURIYAA – King of Spices (www.shop.suriyaaspices.com), operated by Summit Enterprise.

At SURIYAA, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or contact us for retail and wholesale enquiries.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

• Personal Information: Name, email address, and contact number.

• Shipping Information: Billing address, delivery address, and postal code.

• Order Information: Products purchased, quantities, order history, and transaction details.

• Payment Information: Payment status, transaction references, and limited payment details provided by our payment processing partners.

• Business Information: Company name, GST details (where applicable), and wholesale enquiry details.

• Technical Information: IP address, browser type, device information, cookies, and website usage data.

We collect only the information reasonably necessary to provide our products and services.

3. How We Use Your Information

We may use your information to:

• Process and confirm retail and wholesale orders.

• Arrange product packaging, shipping, and delivery.

• Communicate order updates and delivery information.

• Respond to customer enquiries and support requests.

• Process payments, refunds, and applicable transactions.

• Improve our website, products, and customer experience.

• Send promotional offers and product updates where permitted and subject to applicable consent requirements.

• Maintain business records and comply with legal obligations.

4. Payment Security

We use third-party payment gateway providers to facilitate secure online transactions.

Payment information is processed through the respective payment provider's systems. SURIYAA does not directly store complete credit card or debit card details on its website servers.

Customers are encouraged to review the privacy policies of the payment providers used during checkout.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve browsing functionality, remember customer preferences, maintain shopping carts, and understand website performance.

Where implemented, analytics and advertising tools may collect information about how visitors interact with our website.

You can manage cookies through your browser settings or any cookie preference controls available on our website.

6. Sharing of Personal Information

We do not sell customers' personal information.

We may share necessary information with trusted third parties, including:

• Payment gateway providers.

• Courier and logistics partners.

• Website hosting and e-commerce service providers.

• Customer support and technology service providers.

• Government or regulatory authorities where legally required.

Information is shared only for legitimate business purposes and subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain required business records, resolve disputes, and comply with applicable laws.

When information is no longer required, we take reasonable steps to securely delete or anonymize it, subject to legal retention obligations.

9. Customer Rights

Subject to applicable laws, customers may request to:

• Access information held about them.

• Correct inaccurate or outdated personal details.

• Withdraw applicable consent.

• Request deletion of eligible personal information.

• Raise concerns about how their information is processed.

Requests can be submitted using the contact details provided below.

10. Third-Party Websites

Our website may contain links to external websites, social media platforms, or third-party services.

SURIYAA is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before sharing personal information.

11. Children's Privacy

Our website is intended for general retail and wholesale customers.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

If we become aware that personal information has been collected in violation of applicable children's privacy requirements, we will take appropriate action.

12. Marketing Communications

Customers may receive promotional messages, new product announcements, and special offers from SURIYAA where they have provided the required consent or where otherwise permitted by law.

Customers may opt out of promotional communications by using the available unsubscribe option or contacting us directly.

Essential order confirmations and transactional communications may continue as necessary.

13. Changes to This Privacy Policy

SURIYAA reserves the right to update this Privacy Policy to reflect changes in business operations, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

14. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact:

SURIYAA – King of Spices

Address: J.L. Nehru Road, Marwadi Patti, Raniganj, Near Prakash Tea Emporium

Phone: +91 9775195484

Website: www.shop.suriyaaspices.com

Instagram: @suriyaa0001.rng

© 2026 SURIYAA – King of Spices. All Rights Reserved.