Shipping & Delivery Policy

Suriyaa Spices

At Suriyaa Spices, operated under Summit Enterprise, we are committed to delivering quality spices safely and conveniently to our customers.

1. Order Processing

Orders are generally processed within 1–2 business days after confirmation, excluding Sundays and public holidays. Processing times may vary depending on product availability and order volume.

2. Shipping & Delivery

We aim to deliver orders within 3–7 business days after dispatch, depending on the delivery location and courier availability.

Delivery timelines are estimates and may be affected by weather conditions, transportation delays, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before order confirmation.

Any free-shipping offers will be subject to the terms displayed on our website.

4. Order Tracking

Once an order is dispatched, tracking details will be shared through the registered mobile number or email address, wherever tracking is available.

5. Incorrect Shipping Information

Customers are responsible for providing accurate delivery addresses, contact numbers, and PIN codes. Incorrect or incomplete information may result in delivery delays or additional shipping charges.

6. Delayed or Failed Deliveries

If a shipment is delayed, undelivered, or returned to us, customers may contact our support team for assistance. Redelivery may be subject to additional courier charges.

7. Damaged or Missing Products

If you receive a damaged package or find an item missing from your order, please contact our customer support team within 48 hours of delivery with your order details and relevant photographs.

Claims will be reviewed according to our Return & Refund Policy.

8. Contact Us

For shipping and delivery-related queries, please contact Suriyaa Spices through the contact details provided on our website.

Website: https://shop.suriyaaspices.com

Business: Summit Enterprise

Location: Raniganj, West Bengal, India