Terms & Conditions

 

1. Introduction

Welcome to SURIYAA – King of Spices (www.shop.suriyaaspices.com), operated by Summit Enterprise.

By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions.

These terms govern your use of our website and the purchase of products through our retail and wholesale channels.

If you do not agree with these terms, please refrain from using our website or purchasing our products.

2. About Our Products

SURIYAA specializes in the retail and wholesale supply of spices and related products, including:

• Poppy Seeds (Postu)

• Cumin Seeds (Jeera)

• Coriander Seeds (Dhania)

• Black Pepper (Golmirch)

• Tea Leaves

Our products are offered in various packaging sizes, including 25g, 50g, 100g, 250g, and larger quantities, subject to product availability.

We make reasonable efforts to ensure that product descriptions, images, packaging details, and prices displayed on our website are accurate.

However, actual packaging, product appearance, and availability may vary.

3. Product Pricing

All product prices are displayed in Indian Rupees (INR), unless otherwise specified.

• Prices may be revised without prior notice.

• Applicable taxes will be calculated and displayed according to the checkout details.

• Shipping charges, if applicable, will be displayed before order confirmation.

• Promotional offers and discounts are subject to their respective conditions.

• Wholesale pricing may vary depending on order quantity, product availability, and commercial agreements.

Once an order is accepted, the agreed price will apply unless an adjustment is required by law or mutually agreed upon.

4. Orders and Acceptance

By placing an order through our website, you confirm that the information provided is accurate and complete.

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

SURIYAA reserves the right to decline or cancel orders for legitimate reasons, including:

• Product unavailability.

• Incorrect or incomplete delivery information.

• Payment authorization failure.

• Suspected fraudulent transactions.

• Obvious pricing or listing errors.

If a prepaid order is cancelled by us, the eligible payment amount will be refunded through the applicable payment process.

5. Payments

We may accept payments through available methods displayed during checkout, including:

• UPI

• Debit Cards

• Credit Cards

• Net Banking

• Other supported payment methods

Cash on Delivery (COD), if available, will be displayed as an option during checkout.

Online payments are processed through authorized third-party payment gateway providers.

SURIYAA does not directly store complete debit or credit card information.

Payment availability may vary depending on location, order value, and payment provider restrictions.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated during checkout or order confirmation.

Delivery times may vary depending on:

• Delivery location and postal code.

• Product availability.

• Courier partner operations.

• Public holidays and regional restrictions.

• Weather conditions or unforeseen circumstances.

Shipping charges, delivery eligibility, and estimated delivery timelines will be communicated where applicable.

Delivery estimates are not guaranteed unless expressly confirmed.

Customers are responsible for providing accurate delivery details and a reachable contact number.

For additional information, please refer to our Shipping & Delivery Policy.

7. Cancellation Policy

Customers may request cancellation by contacting our support team.

Cancellation requests are subject to the order's processing and dispatch status.

• Orders that have not been dispatched may be eligible for cancellation.

• Orders already dispatched may not be eligible for cancellation.

• Approved cancellations of prepaid orders will be refunded through the applicable payment method.

• Wholesale and specially arranged orders may have separate cancellation terms communicated before confirmation.

Nothing in this section limits rights available to consumers under applicable law.

8. Returns and Refunds

As SURIYAA deals in food products, returns may be restricted for hygiene and food safety reasons.

However, customers may contact us if they receive:

• An incorrect product.

• A damaged or defective product.

• An expired product.

• A product that materially differs from its description.

Customers should contact our support team promptly after delivery, preferably within 48 hours, and provide the order details and supporting photographs where available.

We will review the concern and offer an appropriate resolution, which may include replacement, refund, or another remedy as required by applicable law.

Products should not be consumed if their packaging appears compromised or if they are suspected to be unsafe.

Please refer to our Return & Refund Policy for complete details.

9. Wholesale and Bulk Orders

SURIYAA supplies products to retailers, distributors, businesses, and bulk buyers.

Wholesale orders may be subject to additional commercial conditions, including:

• Minimum order quantities.

• Quantity-based pricing.

• Payment terms.

• Product availability.

• Delivery arrangements.

• Packaging requirements.

Specific wholesale conditions will be communicated and agreed upon before order confirmation.

Any separately agreed written wholesale terms will apply to the relevant transaction to the extent permitted by law.

10. Product Quality and Storage

We aim to supply products that meet applicable food quality and safety requirements.

Customers should follow the storage instructions printed on product packaging.

Products should generally be stored in clean, dry conditions, away from excess heat, moisture, and direct sunlight, unless the packaging states otherwise.

Customers should check product labels for ingredients, net quantity, best-before dates, and other relevant information before use.

11. Website Usage

By using our website, you agree not to:

• Use the website for unlawful or fraudulent activities.

• Provide false information during registration or checkout.

• Attempt unauthorized access to website systems.

• Introduce malicious software or interfere with website functionality.

• Copy or misuse website content without authorization.

• Engage in activities that disrupt our services or other customers.

We reserve the right to restrict access or take appropriate action against misuse of our website.

12. Intellectual Property

All original content published on this website, including the SURIYAA brand name, logo, product photographs, graphics, text, and website designs, is owned by or licensed to SURIYAA or Summit Enterprise, as applicable.

Such content may not be reproduced, distributed, modified, or used commercially without prior written permission, except where permitted by law.

13. Privacy and Data Protection

We respect the privacy of our customers.

Personal information collected through our website is handled according to our Privacy Policy and applicable data protection laws.

Please refer to our Privacy Policy for details regarding the collection, processing, sharing, and protection of personal information.

14. Third-Party Services

Our website may use third-party services for:

• Payment processing.

• Shipping and logistics.

• Website hosting.

• Analytics and website functionality.

• Customer communication.

These services may operate under their own terms and privacy policies.

SURIYAA is not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

15. Limitation of Liability

To the extent permitted by applicable law, SURIYAA and Summit Enterprise will not be liable for indirect or consequential losses arising from website interruptions, unauthorized third-party activities, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted.

16. Force Majeure

SURIYAA will not be responsible for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, or other unforeseen events.

Where such circumstances affect an order, we will take reasonable steps to communicate with affected customers and provide appropriate remedies under applicable law.

17. Changes to Terms & Conditions

SURIYAA may update these Terms & Conditions from time to time to reflect changes in business operations, website functionality, or legal requirements.

Updated terms will be published on this page with a revised date.

Changes will not retrospectively remove rights already accrued under accepted orders or applicable law.

18. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of India.

In the event of any dispute, customers are encouraged to contact our support team first so that we can attempt to resolve the matter amicably.

Any unresolved dispute will be subject to the jurisdiction of the competent courts and authorities under applicable Indian law, including applicable consumer protection laws.

19. Contact Information

For questions regarding these Terms & Conditions, orders, payments, or product-related enquiries, please contact:

SURIYAA – King of Spices
Operated by Summit Enterprise

Address: J.L. Nehru Road, Marwadi Patti, Raniganj, Near Prakash Tea Emporium

Phone: +91 9775195484

Website: www.shop.suriyaaspices.com

Instagram: @suriyaa0001.rng

© 2026 SURIYAA – King of Spices. All Rights Reserved.